Shipping Policy
Thank you for shopping with us! Please review our shipping guidelines, processing times, and rates below.
Shipping Within Canada
We partner with trusted carriers like UPS and Canada Post to deliver your orders safely.
- Free Shipping: Available on all orders over $50 to most Canadian destinations.
- Orders Under $50: A standard shipping fee of $9.95 applies.
- Rural Deliveries: Orders shipped to rural postal codes may incur an additional shipping fee. This fee will be calculated and displayed at checkout.
- Shoe Orders: Footwear orders are typically processed and shipped by the next business day.
Shipping to the United States
We ship to customers across the United States. Please note that US shipments require additional processing time for customs clearance, so we cannot guarantee next business day shipping.
- The Lower 48 States: Flat rate shipping of $20 applies to all orders.
- Alaska & Hawaii: Flat rate shipping of $30 applies to all orders.
📦 Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your package's journey.
Return Policy
Please make sure to try your shoes on a carpeted floor the first time. If you find they do not fit, or you just want to return them for whatever reason, please email us at online@factoryshoe.ca to notify us. Please ship the shoes back within 60 days of receiving your shoes. If there is not a return label included with your package; we will email you instructions to get a prepaid return shipping label. Shoes being sent back will have ten dollars deducted from the refund. If you place a new order within 2 weeks of processing the refund; email us to let us know. We will refund the ten dollars that was deducted from your refund.
If you live close to a Factory Shoe location you can return the shoes in person without an RA number for an exchange or refund.
Shoes purchased using Sezzle as the payment processor cannot be refunded in store. If you used a Sezzle account to process a purchase, the refund will be done through Sezzle.
Returns are refunded back to the original payment method. If a credit card has been cancelled and the refund is declined by the processor; the refund will be provided in full in the form of a credit.
To have your return approved it is important that the shoes are in brand new condition with original packaging.
Returns being sent back from the United States are the responsibility of the buyer to pay the return shipping cost.