Testimonials

Factory Shoe is 100% Canadian owned and operated. Don't be fooled by companies that have Canadian sites but ship to you from the United States or world wide. You can avoid paying mystery duty fees by purchasing from us.

What our customers are saying about us

"I am so happy with my new boots. I ordered a pair of Cougar - Canuck White WP and they rock winter! From placing my order with the website very easily and receiving my order very quickly I will be returning! Very satisfied customer!"
- Kristen from Warman, SK

"Just wanted to send this email to let you know that I have dealt with an amazing number of online shopping sites and your company is outstanding. I cannot believe your customer service and the attention to detail. I will most certainly recommend you at every opportunity. We spend so many hours complaining about online service. I feel it is important to commend outstanding service. Thank you very much for the high standards you have shown."
- Annie from St Stephen New Brunswick

"I recently ordered a pair of Brooks Beast 16 running shoes. The unfortunate thing was they were a small fit (10EE). The process for returning was exceptional, quick and easy. Within a week of receiving the small pair, I returned the small size and received the new larger shoes (10.5 EE). They fit perfectly and I am very satisfied. The whole process was one I will certainly use again and recommend. Until the next time, thanks for the great service and product."
- Bob from Carleton Place Ontario

"I wanted to send a quick message to tell you about my recent purchases from Factory Shoe. Your website was well laid out, easy to use, and my purchases arrived a day earlier than was originally anticipated. Your prices were a solid $10 cheaper than anything I could find in province, and your stock had far more styles and colours to choose from. I ended up buying TWO pairs of Birkenstocks when I only set out in search of one! Thank you for my order, I will be back!"
- Holly from Falmouth Nova Scotia

"Just to let you know that i always received great service and always been delivered great product everytime i have done business with you guys! I really appreciate doing business with you and will come back again when needed, keep up the good work!!!
- Danny from Mont-Laurier

"I want to compliment you on your service. I called and eventually ordered online. Everything was great, courteous staff and lots of email communication. We got our shoes yesterday and am thrilled with the product. Love the free shipping. many thanks."
- Sandy from Dundas

I received the boots and wanted to thank you for your outstanding customer service. You guys went above and beyond. Keep up the good work.
- Linda from Clarenville

I purchased some Merrell Sandals online and I am so happy. I am really pleased with the shoes, the price, and with the service. I will be back, thanks so much
- Maggie from North Saanich

Merci beaucoup. Mes souliers sont formidables et comme prévus. Je tiens à vous remercier pour tout. Bonne journée et à bientôt!
- Robert from St.Hyacinthe

I just wanted to write and say how pleased I am not only with the boots I ordered but with the whole buying experience with your company. I purchased a pair of Skechers boots and I absolutely love them. The free shipping was appreciated. I ordered them on Monday and received them today. That's pretty fast for a shipment to the other side of our vast province of Ontario! You will definitely hear from me again as your shoe selection and prices are great. I will be telling all my friends about your store and positive shopping experience."
A happy customer.
- Bev from Kenora

I just received my order and thought I would let you know that I am thoroughly impressed! I have never purchased footwear online and was not too keen on the idea. I placed my order Monday and just received the boots now ( 2 days later, and shipping was free!!!!). The boots themselves far out did my expectations, high quality, warm and exactly what I was looking for. Thank you for making my first experience with Factory Shoe a great one! I'll definitely be purchasing more from your site.
- Jessica from Toronto

I just wanted to say thank you. This was the first time I ordered from you online and it was so quick and easy. I completed my order in a few minutes, and my package arrived in less than 24 hours and it was exactly right. I will definitely be ordering from you again.
- Ruth from Kitchener

Recently, I purchased a pair of black Merrell Intercepts (size 13) . I could not believe how quickly my order arrived... Your service and email communication was outstanding. I have also visited your store in Mississauga and purchased shoes for my children. Another great Canadian story so I thought I should pass along my gratitude and appreciation. Thank you for your time.
- David from Oakville

This place is fast & will make it right. You are the best!
- Kathleen from Oshawa

I recently bought a pair of shoes from your website. I would like to thank you for the fast service and especially for the great selection of shoes. For the first time in years I have a pair of shoes that I wanted to wear. Due to the large size of my feet (I wear size 13's) I haven't been able to find a pair of shoes for a long time. A very satisfied customer (and will be a repeat one too!)
- Simon from Gatineau

Just wanted to thank you, the new boots are great. I am very impressed with the service Factory Shoe provided. I will recommend your store to all my friends.
- Luba from Guelph

Boots arrived in record time and I couldn't be more pleased with them - or with Factory Shoe Online. Excellent service.
- Angie from Kanata

I am writing to let you know about the excellent service I received today at the Mississauga location. This is service that you can't find anywhere anymore. I have worked in retail for 25 years and it is refreshing to see. It is always a pleasure to shop there and the knowledge, you just can't find anywhere else. I have shopped there for years and will continue to do so, especially for my Birkenstocks!
- Nicole from Mississauga

My shopping experience with your company has been nothing less than exemplary. Fantastic products, great prices and lightening fast delivery. The customer service is second to none. Friendly, courteous staff who go out of their way to accommodate. Any questions I asked, were answered extremely fast. No waiting around for responses, emails were answered within an hour. Thank you and I will definitely be sending customers your way.
- Tim from Glace Bay Nova Scotia

FIND A STORE TESTIMONIALS CONTACT SHIPPING POLICY RETURN POLICY ABOUT US

Factory Shoe, a proudly Canadian family-owned company, began its journey in the footwear industry in London, Ontario, in 1983. Since then, we have expanded into a well-established network of retail locations and warehouses, offering an extensive range of footwear to meet diverse customer needs.

While Factory Shoe has grown into a prominent brand in Southwestern Ontario, we remain committed to maintaining a personal, customer-first approach. With over 100 dedicated employees, we strive to deliver quality service and products across all of our locations.

For any inquiries, please feel free to reach out to us at info@factoryshoe.ca. We pride ourselves on our prompt and attentive customer service and look forward to assisting you.

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