100% CANADIAN! FAMILY OWNED AND OPERATED SINCE 1983 DR.SCHOLLS CUSTOM FIT ORTHOTIC INSERTS
 100% CANADIAN! FAMILY OWNED AND OPERATED SINCE 1983 DR.SCHOLLS CUSTOM FIT ORTHOTIC INSERTS
 

Shipping

Shipping is done from one of our South Western Ontario warehouses.

Factory Shoe offers different shipping methods to suit your needs. We offer free shipping on orders that are greater than $50 pre tax. If an order is less than $50, a shipping fee of $9.95 will be charged at checkout.

Rural postal codes with a second digit of zero may not be eligible for free shipping. Shipping will be calculated at checkout. Please feel free to email us at online@factoryshoe.ca if you have any questions. If you are making a volume purchase with shipping to a rural area of your province, email us in advance to see if we can lower or eliminate the shipping charge entirely.

We also offer shipping by Canada Post XPRESSPOST. The cost of upgrading is $12.00 + tax.

Shipping to the lower 48 States of the USA costs $20. Shipping to Alaska and Hawaii is $30. Factory Shoe has no control over duty fees or customs wait times. We cannot promise 24 hour shipping times for international shipments because of extra processing time. We still ship international orders as soon as possible.

We cannot promise 24 hour shipping times for international shipments because of extra processing time. We still ship the international orders as soon as possible.

We ship most packages within 24 hours. If we cannot, we will do our best to upgrade your shipping to a faster shipping method.

Expedited shipping timelines vary depending on your distance from our Mississauga warehouse.

Returns

Please make sure to try your shoes on a carpeted floor the first time. If you find they do not fit, or you just want to return them for whatever reason, please email us at online@factoryshoe.ca to notify us. Please ship the shoes back within 60 days of receiving your shoes. If there is not a return label included with your package; we will email you instructions to get a prepaid return shipping label. Shoes being sent back will have ten dollars deducted from the refund. If you place a new order within 2 weeks of processing the refund; email us to let us know. We will refund the ten dollars that was deducted from your refund.

If you live close to a Factory Shoe location you can return the shoes in person without an RA number for an exchange or refund.

Shoes purchased using Sezzle as the payment processor cannot be refunded in store. If you used a Sezzle account to process a purchase, the refund will be done through Sezzle.

Returns are refunded back to the original payment method. If a credit card has been cancelled and the refund is declined by the processor; the refund will be provided in full in the form of a credit.

To have your return approved it is important that the shoes are in brand new condition with original packaging.

Returns being sent back from the United States are the responsibility of the buyer to pay the return shipping cost.

FIND A STORE TESTIMONIALS CONTACT SHIPPING POLICY RETURN POLICY ABOUT US

Factory Shoe, a proudly Canadian family-owned company, began its journey in the footwear industry in London, Ontario, in 1983. Since then, we have expanded into a well-established network of retail locations and warehouses, offering an extensive range of footwear to meet diverse customer needs.

While Factory Shoe has grown into a prominent brand in Southwestern Ontario, we remain committed to maintaining a personal, customer-first approach. With over 100 dedicated employees, we strive to deliver quality service and products across all of our locations.

For any inquiries, please feel free to reach out to us at info@factoryshoe.ca. We pride ourselves on our prompt and attentive customer service and look forward to assisting you.

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